Please note! Course description is confirmed for two academic years, which means that in general, e.g. Learning outcomes, assessment methods and key content stays unchanged. However, via course syllabus, it is possible to specify or change the course execution in each realization of the course, such as how the contact sessions are organized, assessment methods weighted or materials used.


At the end of the course, students should be able to: 

  • make use of interaction design and service design in service development and evaluation
  • carry out work in collaboration with a real partner and in a project team
  • analyze an existing service experience from a multi stakeholder and organizational perspective, and identify front-stage opportunities for improvement
  • justify a design solution and define the main benefits of the solution for its stakeholders
  • develop a user journey and an interactive prototype and evaluate it with users
  • apply basic co-design methods as part of the design process
  • deepen their programming skills in service design

Credits: 9

Schedule: 06.09.2022 - 20.10.2022

Teacher in charge (valid for whole curriculum period):

Teacher in charge (applies in this implementation): Nuria Solsona Caba, Antti Salovaara

Contact information for the course (applies in this implementation):

CEFR level (valid for whole curriculum period):

Language of instruction and studies (applies in this implementation):

Teaching language: English. Languages of study attainment: English


  • valid for whole curriculum period:

    This is a project-based course where students will put into practice the key notions of service design in collaboration with a project partner.  Students will work in groups on a given digital service design brief. By following the service design process, from research to testing, and by applying basic co-design methods and interaction design skills students will design an interactive prototype (digital) that demonstrates an improvement of the current service experience both for the partner and the end-user's perspectives. On each week, the course will consist of one full day of lecture-based learning with applied exercises and half a day of group tutorials. Students will be asked to conduct independently group work activities on a week by week basis and individual programming, reading and writing assignments during the course.

Assessment Methods and Criteria
  • valid for whole curriculum period:

    • 80% Attendance mandatory 
    • Weekly group assignments
    • Final presentation and report
    • Individual learning diaries
    • Weekly programming exercises
    • Participation in class

  • valid for whole curriculum period:

    The total workload for the course (9 cr) amounts to 243 hours (1 ECTS credit = 27 hours).

    •  Contact teaching 57 hours
    •  Group work 105 hours
    •  Individual work 44 hours
    •  Personal reflection 36 hours
    •  Giving course feedback 1 hour


Substitutes for Courses


Further Information
  • valid for whole curriculum period:

    Teaching Language : English

    Teaching Period : 2022-2023 Autumn I
    2023-2024 Autumn I

    Enrollment :

    For 2022/2023, the course has 35 study places. 

    For 2023/2024, the course has 45 study places.

    A minimum of 20 students are required for running the course. 

    Registration for Courses: Sisu. Priority order to courses is according to the order of priority decided by the Academic committee for School of Arts, Design and Architecture: