Kurssiesite

LEARNING OUTCOMES

At the end of the course, students should be able to: 

• make use of interaction design and service design in service development and evaluation
• carry out work in collaboration with a real partner and in a project team
• analyze an existing service experience from a multi stakeholder and organizational perspective, and identify front-stage opportunities for improvement
• justify a design solution and define the main benefits of the solution for its stakeholders
• develop a user journey and an interactive prototype and evaluate it with users
• apply basic co-design methods as part of the design process
• deepen their programming skills in service design

Credits: 9

Schedule: 06.09.2022 - 20.10.2022

Teacher in charge (valid for whole curriculum period):

Teacher in charge (applies in this implementation): Nuria Solsona Caba, Antti Salovaara

Contact information for the course (applies in this implementation):

antti.salovaara@aalto.fi

nuria.solsona@aalto.fi

CEFR level (valid for whole curriculum period):

Language of instruction and studies (applies in this implementation):

Teaching language: English. Languages of study attainment: English

CONTENT, ASSESSMENT AND WORKLOAD

Content

• valid for whole curriculum period:

  This is a project-based course where students will put into practice the key notions of service design in collaboration with a project partner.  Students will work in groups on a given digital service design brief. By following the service design process, from research to testing, and by applying basic co-design methods and interaction design skills students will design an interactive prototype (digital) that demonstrates an improvement of the current service experience both for the partner and the end-user's perspectives. On each week, the course will consist of one full day of lecture-based learning with applied exercises and half a day of group tutorials. Students will be asked to conduct independently group work activities on a week by week basis and individual programming, reading and writing assignments during the course.

Assessment Methods and Criteria

• valid for whole curriculum period:

  • 80% Attendance mandatory 
  • Weekly group assignments
  • Final presentation and report
  • Individual learning diaries
  • Weekly programming exercises
  • Participation in class

Workload

• valid for whole curriculum period:

  The total workload for the course (9 cr) amounts to 243 hours (1 ECTS credit = 27 hours).

  •  Contact teaching 57 hours
  •  Group work 105 hours
  •  Individual work 44 hours
  •  Personal reflection 36 hours
  •  Giving course feedback 1 hour

DETAILS

Substitutes for Courses

• valid for whole curriculum period:

  Substitutes for Courses

Prerequisites

• valid for whole curriculum period:

  Prerequisites

FURTHER INFORMATION

Further Information

• valid for whole curriculum period:

  Teaching Language : English

  Teaching Period : 2022-2023 Autumn I
  2023-2024 Autumn I

  Enrollment :

  For 2022/2023, the course has 35 study places. 

  For 2023/2024, the course has 45 study places.

  A minimum of 20 students are required for running the course. 

  Registration for Courses: Sisu. Priority order to courses is according to the order of priority decided by the Academic committee for School of Arts, Design and Architecture: https://www.aalto.fi/en/services/registering-to-courses-and-the-order-of-priority-at-aalto-arts

   

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