TU-EV00028 - Process and Quality Management, Lectures, 29.5.2023-23.6.2023

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Please note! Course description is confirmed for two academic years, which means that in general, e.g. Learning outcomes, assessment methods and key content stays unchanged. However, via course syllabus, it is possible to specify or change the course execution in each realization of the course, such as how the contact sessions are organized, assessment methods weighted or materials used.

LEARNING OUTCOMES

After completing the course, students are able to:
- Comprehend the multidimensional concept of quality
- Explain the relevance of quality in business
- Identify the basics of quality standardized systems
- Model processes and evaluate their performance
- Identify and choose appropriate measures for quality
- Identify typical quality tools
- Apply quality tools for problem-solving

Credits: 3

Schedule: 29.05.2023 - 23.06.2023

Teacher in charge (valid for whole curriculum period):

Teacher in charge (applies in this implementation): Jere Lehtinen

Contact information for the course (applies in this implementation):

CEFR level (valid for whole curriculum period):

Language of instruction and studies (applies in this implementation):

Teaching language: English. Languages of study attainment: English

CONTENT, ASSESSMENT AND WORKLOAD

Content

  • valid for whole curriculum period:

    The course on process and quality management covers the basic knowledge of:
    - What quality is
    - What high-quality action and quality management require as part of business management
    - How quality control can be implemented in companies

    The course includes an overview of basic quality management methods, process management, quality management systems, and performance measurement.

    During the course, students practice key skills in quality management such as process modeling, the fundamentals of quality control, and the use of quality tools.

    More detailed information related to the course will be published later.

Assessment Methods and Criteria

  • valid for whole curriculum period:

    Each exercise/assignment/game is graded on a scale of 0-5 or pass/fail. Detailed criteria for each exercise/assignment/game will be published later. Final grade is calculated based on the individual exercise/assignment/game grades.

Workload

  • valid for whole curriculum period:

    The course is a self-study course (independent of time and place, flexible pace) that consists of:
    - Studying course literature
    - Watching video lectures
    - Completing exercises/assignments/games

    Passing the course requires passing all exercises/assignments/games.

    Responsible teacher offers support on request during the course.

DETAILS

Study Material

  • valid for whole curriculum period:

    The course material includes:
    - Course book (Essentials of Quality, 2011, Sower V.)
    - Video lectures supporting the book (video for each book chapter will be available)
    - Additional reading(s) focused on process modeling and performance measurement development

Substitutes for Courses
Prerequisites

FURTHER INFORMATION

Further Information

  • valid for whole curriculum period:

    Teaching Language : English

    Teaching period: summer 2023

    The number of students will be limited to 25. Students are given priority as follows: 1) Students of the Master's Programme in Industrial Engineering and Management or Master's Programme in Information Networks, 2) other students

Rules of Conduct - Students´ Rights and Responsibilities (in force from 1 August 2020)

Aalto University Code of Academic Integrity and Handling Violations Thereof