LEARNING OUTCOMES
After completing the course, students are able to:- Comprehend the multidimensional concept of quality
- Explain the relevance of quality in business
- Identify the basics of quality standardized systems
- Model processes and evaluate their performance
- Identify and choose appropriate measures for quality
- Identify typical quality tools
- Apply quality tools for problem-solving
Credits: 3
Schedule: 29.05.2023 - 23.06.2023
Teacher in charge (valid for whole curriculum period):
Teacher in charge (applies in this implementation): Jere Lehtinen
Contact information for the course (applies in this implementation):
CEFR level (valid for whole curriculum period):
Language of instruction and studies (applies in this implementation):
Teaching language: English. Languages of study attainment: English
CONTENT, ASSESSMENT AND WORKLOAD
Content
valid for whole curriculum period:
The course on process and quality management covers the basic knowledge of:
- What quality is
- What high-quality action and quality management require as part of business management
- How quality control can be implemented in companies
The course includes an overview of basic quality management methods, process management, quality management systems, and performance measurement.
During the course, students practice key skills in quality management such as process modeling, the fundamentals of quality control, and the use of quality tools.
More detailed information related to the course will be published later.
Assessment Methods and Criteria
valid for whole curriculum period:
Each exercise/assignment/game is graded on a scale of 0-5 or pass/fail. Detailed criteria for each exercise/assignment/game will be published later. Final grade is calculated based on the individual exercise/assignment/game grades.
Workload
valid for whole curriculum period:
The course is a self-study course (independent of time and place, flexible pace) that consists of:
- Studying course literature
- Watching video lectures
- Completing exercises/assignments/games
Passing the course requires passing all exercises/assignments/games.
Responsible teacher offers support on request during the course.
DETAILS
Study Material
valid for whole curriculum period:
The course material includes:
- Course book (Essentials of Quality, 2011, Sower V.)
- Video lectures supporting the book (video for each book chapter will be available)
- Additional reading(s) focused on process modeling and performance measurement development
Substitutes for Courses
valid for whole curriculum period:
Prerequisites
valid for whole curriculum period:
FURTHER INFORMATION
Further Information
valid for whole curriculum period:
Teaching Language : English
Teaching period: summer 2023
The number of students will be limited to 25. Students are given priority as follows: 1) Students of the Master's Programme in Industrial Engineering and Management or Master's Programme in Information Networks, 2) other students