Topic outline

  • Course information

    How to complete the course?

    The course is a self-study course (independent of time and place, flexible pace) that consists of:

    • Studying course materials (~20 hours)
    • Completing 2 assignments and 2 exercises (~60 hours) by the end of the course (2.7. at 21:00)
      • Suggested order: Exercise 1 > Assignment 1 > Assignment 2 > Exercise 2

    The course material includes (all materials available in section Course materials):

    • Sower, V. (2011) Essentials of Quality. Wiley.
    • Martinsuo, M., & Blomqvist, M. (2010). Process modeling for improved performance.

    Responsible teacher offers support on request during the course.

    Course Syllabus

    Basic information
    • Responsible teacher: Jere Lehtinen (jere.j.lehtinen[at]aalto.fi)
    • Contact via email and reception times by appointment.
    • Course name: Process and quality management
    • Course level: Late bachelor's/early master's
    • Credits: 3
    • Language of instruction: English
    • Prerequisities: Basic studies in industrial engineering and management or information networks
    • Teaching period: Summer/23
    • Responsible organization: Department of Industrrial Engineering and Management

    Learning outcomes

    After completing the course, students are able to:

    • Comprehend the multidimensional concept of quality
    • Explain the relevance of quality in business
    • Identify the basics of quality standardized systems
    • Model processes and evaluate their performance
    • Identify and choose appropriate measures for quality
    • Identify typical quality tools
    • Apply quality tools for problem-solving

    In addition, students will learn the following generic skills:

    • Skills in information retrieval
    • Problem-solving skills
    • Written presentation skills
    • Ability to work within deadlines

    Course content

    The course on process and quality management covers the basic knowledge of:

    • What quality is
    • What high-quality action and quality management require as part of business management
    • How quality control can be implemented in companies

    The course includes an overview of basic quality management methods, process management, quality management systems, and performance measurement.

    During the course, students practice key skills in quality management such as process modeling, the fundamentals of quality control, and the use of quality tools.

    More detailed information related to the course will be published later.

    Study methods and materials

    The course is a self-study course (independent of time and place, flexible pace) that consists of:

    • Studying course materials
    • Completing 2 assignments and 2 exercises by the end of the course (2.7. at 21:00)

    The course material includes:

    • Sower, V. (2011) Essentials of Quality. Wiley.
    • Martinsuo, M., & Blomqvist, M. (2010). Process modeling for improved performance.

    Responsible teacher offers support on request during the course.

    Workload

    The completion of the course requires an estimated 81 hours of work (1 credit = 27 hours):
    • Studying course materials, approximately 20 hours
    • Assignments and exercises, total approximately 60 hours
    • Reflection and course feedback, approximately 1 hour
    Course assessment and grading

    Each assignment is graded on a scale of 0-5 and each exercise on a scale of pass/fail. Detailed criteria for each exercise and assignment will be published later along with their instructions.

    Passing the course requires passing both exercises and obtaining at least grade 1 from both assignments.

    Final grade is calculated based on the individual exercise and assignment grades.

    The course will be graded on scale 0-5.

    Course schedule

    The course is completed in June (29.5-2.7.) as self-study, following students' own pace (independent of time and place).

    All materials, exercises and assignments with instructions will be published and launched latest at the beginning of the course. The deadline for completing and submitting all exercises/assignments is by the end of course (2.7. at 21:00).

    After the course has ended (DL 2.7. at 21:00 for submitting course works), the responsible teacher will evaluate all the submitted works (assignments and exercises) and students will be receiving their grades and credits in early July.