AAN-C1013 - Service design tools for creating change, 18.01.2021-29.03.2021

Topic outline

• Module 1: Understanding 18.1.-31.1.
  Learning goals

  The course is organised into five modules, and we're starting with Understanding. In this module, you'll start learning how to use design approaches to formulate an understanding of a problem or situation you would like to change. This first step of the process involves various types of analytical work, but we’ll focus primarily on human-centered data collection and analysis, such as mapping stakeholders.

  
  

  In each module, we list the tasks (workshops and assignments) on the module page. Workshop slides can be found on the materials page afterwards.

  Tasks:

  • Select activity Application assignment - User research: DL 24.1.

    Not available unless: You are a(n) Student

    

    Application assignment - User research: DL 24.1.
  • Select activity Reflection assignment - Module 1: DL 31.1.

    Not available unless: You are a(n) Student

    

    Reflection assignment - Module 1: DL 31.1.