MARK-E0026 - Retail Futures: New business models, service systems, and customer experiences, Lecture, 28.2.2023-4.4.2023

Topic outline

• Select topic General

  General
  • Select activity Announcements

    

    Announcements Forum
  • Select activity Session #1 Context

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    Session #1 Context Folder
  • Select activity Summative assignment

    

    Summative assignment
  • Select activity Session #2 - Services and products

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    Session #2 - Services and products Folder
  • Select activity Session #3 - Future scenarios

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    Session #3 - Future scenarios Folder
  • Select activity Session #4 - Customer experiences, service system, business model

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    Session #4 - Customer experiences, service system, business model Folder
  • Select activity Session 5 - Service Innovation Triangle

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    Session 5 - Service Innovation Triangle Folder
  • Select activity Session #6 - making a case for the future

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    Session #6 - making a case for the future Folder