AMUO-C3006 - Basics of Service Design, 08.01.2019-26.02.2019
This course space end date is set to 26.02.2019 Search Courses: AMUO-C3006
Reading 3 and Homework 3 due to 28th of January at 23:00
Homework 3: Planning Co-Design Activates
Individually or in pairs
Make a plan of co-design activities for organisation/company possible service delivery improvements inside of your group theme e.g. transport services, food shopping services, healthcare services, banking or library services. You can do this homework individually or in pairs.
With observation exercise, generating blueprint and internet investigations you gained a valuable inside about particular service provider. You are at the stage where you can propose co-design activity for organisation/company service delivery development.
Before the detail co-design activities planning identify possible participants, like stakeholders, users and organisational employees.
Task 1
1. What activates would you organise in different stages (Double Diamond) of service design project?
2. Think which stakeholders and locals would you engaged in different stages of the design process. Make a co-design engagement plan with different actors during the design process.
Task 2
Prepare more detail plan of one of your planned activities from Task1. Describe:
- What will be the main objectives of the activity?
- Who and how many participants will be attending the activity?
- Where will the activity be?
- What probes would you use?
- What results are you expecting and how you will analyse them?
Bring this homework at the lecture and submit in My Courses.
Reading 3
Pirinen, A. (2016). The Barriers and Enablers of Co-design for Services. INTERNATIONAL JOURNAL OF DESIGN, no 10. vol. 3., 27-42.
Question: Find 8 practical cases demonstrating barriers (4) and enablers (4) from your work experiences